Ace Excursions and Ace Leisurecare, hereinafter referred to as ‘Ace’ make all bookings for their clients for surface and air travel, accommodation, car hire, travel insurance and all other services as agents only. Ace does not own or control the principals involved in providing the component parts of your holiday and cannot, therefore, be held responsible for the separate actions taken by them. All the components of your purchase are supplied by Ace as agents only and are subject to the provider/s conditions and regulations. Ace conditions may vary from these provider/s. Ace accepts no responsibility for the quality of these services provided by such third parties. The lead client warrants that he or she has the authority to make the booking on behalf of all the clients travelling, as they will be bound by these conditions. If the client/s have a special request, Ace will try to accommodate such request but cannot guarantee to do so. Special requests do not form part of the contract and Ace accepts no responsibility if they are not met. Ace cannot guarantee specific types of room or the size of the beds, but will request the client/s wishes from the provider.
Deposits, Documentation
A non-refundable deposit of £50 per person is required when booking or with the booking form. Insurance premiums must be paid at the time of booking and are non-refundable. Documents will normally be sent out approximately 2 weeks prior to departure.
Changes, Amendments and Administration Charges
All or any changes to the clients booking, including name changes, once a booking has been confirmed by Ace either verbally or in writing will incur an amendment fee of £20 maximum per change. The lead named client on the booking form must notify Ace in writing accompanied with the payment of the fee per change, as agreed, plus any extra cost incurred by the change. If the customer loses his/hers travel documents a charge of £20 will be made to re-issue new documents. Ace reserves the right to levy an administration charge to cover additional costs incurred for multiple quotes, checking availability, special requests, returning lost property, special ticket despatch and extra administration with regards to late bookings.
Customs, Police & Behaviour-Disturbance Damage
Ace cannot be held responsible for any breach of customs and/or police formalities by the client/s. If, in the opinion of anyone in authority, a client/s appears unfit to travel because of behaviour likely to cause a disturbance to other passengers or damage to property, Ace may terminate the clients contracted arrangements and will not be able to make alternative arrangements or arrange repatriation. Nor will Ace cover any cost, which the client may incur, or make any refund. Should the client/s cause material damage they will be responsible to pay compensation for any loss or damage suffered.
Complaints
In the unlikely event that that client/s have cause to complain, it is essential that any complaint regarding services provided should be registered in writing with the provider of that service, so as to enable the provider to resolve the complaint at the time. If the client/s remains dissatisfied, they must send their complaint in writing to Ace within 7 days of their return. The client/s must provide the name of the person they have formally registered their complaint with. No complaint involving third party providers will be considered unless this procedure is adhered to. All complaints must be in writing to Ace company offices.
Currency Variations & Fuel Surcharges
Ace reserves the right to alter the price of any purchase in the case of fluctuation in the value of Sterling on the foreign exchange market and to pass on to the client the full increase in cost which is incurred by Ace. Should the variation increase the price of the holiday, tour or day trip by more than 10%, then the client will have the option to cancel without charge.
Adjustments, Cancellations, Curtailment, Postponement, Insurance
Ace reserve the right to cancel any holiday, tour or day trip and/or any part thereof. In the event of any cancellation, Ace will refund the client either in full or in part thereof, where only a portion of the holiday, tour or day trip has been cancelled. Ace cannot accept responsibility for compensation when it cancels, curtails, postpones or in any way alters a holiday, tour or day trip as a result of circumstances beyond its control, which Ace could not have avoided even with due care and attention. Such circumstances include, but not limited to, war or threat of war, riot, civil strife, terrorism, adverse weather conditions, natural or nuclear disaster, fire, traffic conditions. industrial disputes. port regulations or other similar events. Ace does not offer compensation for inconvenience or loss of holiday time due to delays by the service provider. It is not possible to obtain refunds for any unused accommodation services or facilities in the event of a delay Ace accepts no liability for the physical injury of customers or for loss or damage of the client/s belongings or customer/s vehicles or cycles. Please note that travel insurance offering similar or better cover offered by Ace is essential and no liability will be accepted for any client travelling without adequate travel insurance.
Cancellation Procedure
The balance of purchase price for the holiday, tour or day trip shall be payable to Ace eight weeks prior to the date of departure. The tickets will not be issued until Ace has received the full purchase price.
If the client finds it necessary to cancel at any time, then such cancellation must be received in writing at the company offices.
If the client/s shall cancel the booking before the balance of payment has been received, but after the same become due, then he/she will be liable to pay Ace the amount by which the cancellation charge exceeds the deposit.
Cancellation Charges
Up to 56 days, the deposit which is not refundable in any event;
29-55 days prior to the scheduled departure 30% of the full purchase price;
28-15 days prior to the scheduled departure, 50% of the full purchase price;
3-14 days prior to the scheduled departure, 75% of the full purchase price;
2 days or less prior to departure,100% of the full purchase price.
A minimum cancellation fee of £50 applies if the above percentages are less than that figure.
Unconfirmed Reservations
Should Ace be unable to secure for the client/s, travel. accommodation or other services at the time or the cost quoted by Ace, Ace will inform the client and reserve the right to charge the client any increase in cost incurred or allow the client to cancel within 72 hours of receiving the notice of such alteration, this without further liability. Stars classify accommodation described in Ace brochures And the quality may vary from country to country. Ace reserves the right to propose alternative accommodation, services or resort, should the product chosen originally by the client no longer be available.
Telephone Bookings
When a telephone booking is made and when the existence of these terms and conditions has not been notified to the client/s at the time the booking was made, then the client shall have the right to cancel his/their booking within 48 hours of receiving the booking form which shall be deemed to be received within 72 hours of posting by Ace. Otherwise, the booking may not be cancelled save in circumstances within these terms and conditions.
General Terms and Conditions
The client accepts that these terms are reasonable and, that in the event of any of the terms being adjudicated to be unlawful or unenforceable, but are valid in part, then the terms should be modified in such a way as to make them enforceable in the general terms of the above terms and conditions. In any event, the maximum liability owed by Ace to any client, in respect of any breach committed by it or ant of its service agents or representatives shall be limited to 20% of the price paid by the client in respect of the holiday, tour or day trip, which the client will accept in full and final settlement of any claim for compensation.
Accuracy
Every reasonable effort has been made to ensure the accuracy of our sales material and website content. However, subsequent changes, which are beyond the control of Ace, may occur and any material changes will be posted on the site.
Privacy Policy
Ace Travel is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy. We require certain information to allow us to process your booking. This includes your name, address, telephone number, and email address, as well as your credit or debit card number and expiry date if paying by this method. We also need to know all the names of the passengers travelling or occupying hotel rooms. This information allows us to process your flight booking and to send you confirmation of your booking by email or post. We ask for your telephone number so that we can contact you urgently is there is a problem with your reservation.
Security to protect your information: Furthermore, as required by the Jersey Data Protection Law, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorized access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Disclosure to Third Parties
Ace Travel does not sell, trade, or rent your personal information to others. We never disclose information about a traveller to any other person or organization without your consent unless there is an emergency situation that requires it or we are legally required to do so. AceTravel reserves the right to pass your information on to trustworthy third parties that we use for the provision of certain services. If a subsequent booking is not made with our partner, no personal information is transferred.
A-Z Travel 2008