The balance of purchase price for the holiday, tour or day trip shall be payable to Ace eight weeks prior to the date of departure. The tickets will not be issued until Ace has received the full purchase price.
If the client finds it necessary to cancel at any time, then such cancellation must be received in writing at the company offices.
If the client/s shall cancel the booking before the balance of payment has been received, but after the same become due, then he/she will be liable to pay Ace the amount by which the cancellation charge exceeds the deposit.
Cancellation Charges
Up to 56 days, the deposit which is not refundable in any event;
29-55 days prior to the scheduled departure 30% of the full purchase price;
28-15 days prior to the scheduled departure, 50% of the full purchase price;
3-14 days prior to the scheduled departure, 75% of the full purchase price;
2 days or less prior to departure,100% of the full purchase price.
A minimum cancellation fee of £50 applies if the above percentages are less than that figure.
Unconfirmed Reservations
Should Ace be unable to secure for the client/s, travel. accommodation or other services at the time or the cost quoted by Ace, Ace will inform the client and reserve the right to charge the client any increase in cost incurred or allow the client to cancel within 72 hours of receiving the notice of such alteration, this without further liability. Stars classify accommodation described in Ace brochures And the quality may vary from country to country. Ace reserves the right to propose alternative accommodation, services or resort, should the product chosen originally by the client no longer be available.
Telephone Bookings
When a telephone booking is made and when the existence of these terms and conditions has not been notified to the client/s at the time the booking was made, then the client shall have the right to cancel his/their booking within 48 hours of receiving the booking form which shall be deemed to be received within 72 hours of posting by Ace. Otherwise, the booking may not be cancelled save in circumstances within in the terms and conditions.
A-Z Travel 2008